Privacy Policy

Setouchi Cruise, Inc. (hereinafter referred to as “we” “our” “us”) recognizes the importance of information identifying individual customers who use our services (hereinafter referred to as "P.I."), and is working to protect privacy. We will continue to maintain and improve this privacy policy.

1. Observance of relevant laws and guidelines, etc.

We will comply with the Act on the Protection of Personal Information (hereinafter referred to as “APPI”) and related laws, regulations, and guidelines concerning the handling of P.I..

2. Acquiring P.I.

When acquiring P.I., we will clarify the purpose of the use and will acquire it to the extent necessary to achieve the purpose and by legal and fair means.

3. Purpose of usage of P.I.

The P.I. received from customers when they make reservations is subject to APPI and related laws and regulations, and based on their consent or other legal grounds, shall be used only in the following cases and shall be shared with the third party based on consent from the customers.
  • For procedures necessary for providing services on board guntû and off-ship.
  • For contacts with customers
  • For various arrangements, such as sending materials and products, and responding to inquiries
  • To send information on events, new products, new services, etc
  • For mail, telephone, e-mail or sales visit activities, after-sales service and marketing activities (e.g. questionnaire requests)
  • For marketing analysis to produce better products and services
  • For shipping products that customers bought onboard or from us.
  • For purpose of use clearly specified or announced to customers separately
  • In the event that we consider it necessary to contact customers
  • For the exercise of rights or performance of obligations under laws and regulations
Due to business reasons, when we use P.I. of customers other than the purpose described above, we will inform the customers of the purpose of use in advance. If we change the purpose of use, we will notify or announce the purpose of use.

4. Provision of P.I. to third parties

We will not provide P.I. to any third party unless:
  • Upon obtaining prior consent from the customers.
  • In cases based on laws and regulations.
  • In cases in which it is necessary for the protection of the life, body, or property, and in which it is difficult to obtain the consent of the person in question.
  • In cases in which it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children and in which it is difficult to obtain the consent of the person in question.
  • In cases in which it is necessary to cooperate with a state agency or local public entity, or a person entrusted by it, in carrying out the affairs prescribed by laws and regulations, and in which obtaining the consent of the person in question is likely to interfere with the execution of the affairs
  • In cases of disclosing or providing to subcontractors to the extent necessary when providing services to customers.
  • In cases of disclosing or providing to companies to the extent necessary when arranging services or products that customers request us.

5. Joint Use of P.I.

P.I. may be jointly used by our group companies as indicated below.
1. Items of P.I. to be used jointly :
Name, address, telephone number, email address, age, product purchase history, boarding history, etc.
2. Companies that can jointly use P.I. :
Our group companies including Setouchi LTK Travel Co., Ltd., Tsuneishi LR, Inc., Tsuneishi Holdings Corporation, TLB, Inc. (hereinafter referred as “our Group”)
3. Purposes for joint use of P.I. :
・To execute contracts with customers.
・To develop and produce better products and services
・To smoothly execute sales and services handled by us and our Group, and
・To provide information to customers about the products and services handled by us and our group.
4. Name of entity responsible for P.I. management :
Tsuneishi Holdings Corporation

6. Matters concerning safety management measures

We will establish and comply with appropriate internal systems and internal rules for the proper management of P.I. including the prevention of leaks, losses, or damage to P.I..

7. Storage period of P.I.

In the event that the storage period stipulated by laws and regulations has expired or if use is no longer necessary for the achievement of the use objectives described in [3], we will delete the relevant P.I. without delay.

8. Management of subcontractors that handle P.I.

We may provide our subcontractors with P.I. to the extent necessary to achieve the purposes of usage of P.I.. In this case, we will properly supervise the subcontractors in order to maintain confidentiality. When we outsource the processing of P.I., we will obligate such subcontractor by contract to ensure that no leakage or re-provision is made, and we will implement appropriate management.

9. Inquiries, disclosures, deletions, corrections regarding P.I.

If customers wish to correct, suspend use, handle complaints, delete their P.I. in our possession or withdraw consents, please inquire to the inquiry desk below. We will inform you necessary procedure. However, we cannot respond if there is a risk that our operations will be seriously impaired. We will take necessary actions without delay in accordance with the laws, regulations and our internal rules. In addition, if we cannot respond to some or the entire request, we will explain the reason.
For disclosure of your P.I. in our possession, please send the documents required for the application listed in the following A to the inquiry desk. We only accept mail. After confirming your identity, we will promptly respond to the request as soon as reasonably possible. However, if you fall under any of the following items, there is a case that we will not disclose the entire or part of P.I..
  • In cases where there is a risk of harming the life, body, property, or other rights and interests of the person or a third party
  • In cases where there is a risk of causing a significant hindrance to the proper implementation of our operation
  • In cases that we violate other laws
<A. Documents required for application>
In cases of requests by customer themselves
  • Document specifying the purpose of the application
  • Copies of valid driver's licenses, passports, or documents confirming the identity of the individual
  • Postal stamp for the fees of mail registered mail with delivery certificate for reply
In cases of request by agents instead of customer themselves
  • Document specifying the purpose of the application
  • Documents that certify the agent qualification in case of statutory agents
  • A letter of attorney in case of mandatary. Mandatary can attach certificate of registered seal for the confirmation of the letter of attorney
  • Copies of valid driver's license, passport, or documents confirming the identity of the customer.
  • Copies of valid driver's license, passport, or documents confirming the identity of the agent.
  • Copies of certificate if the agent is a lawyer or tax accountant.
  • Postal stamp for the fees of mail registered mail with delivery certificate for reply

10. Inquiry about P.I.

For inquiries about P.I., please contact below.
1364-6 Urasaki-cho, Onomichi, Hiroshima, 720-0551, Japan
Setouchi Cruise, Inc. P.I. Desk
Tel: +81-848-70-0010
E-mail:info-en@guntu.jp
Open 9:00 a.m. – 12:00 p.m., 1:00 p.m. - 6:00 p.m. from Monday to Friday except public holidays.
*Close on the Year-End and New Year holidays
Revised: 1st November, 2019