Guidance and Notes

Please read the following information before you make a reservation.

About Reservations

  • When you make a reservation, please make sure to read through the Tour Conditions.
  • Guntû requires passengers to be at least 15 years of age at the time of departure. Passengers under the age of 20 must board together with a guardian.

About guntû and Cruises

  • All rooms are equipped with a bathtub, bathroom, and Hollywood twin beds. The capacity is 2 persons for each room.
  • Please note that routes and travel times may change depending on the weather, sea conditions, porting time, and management of ports.
  • Please note that seasonal events such as fireworks and festivals may be canceled or postponed due to unexpected reasons such as weather.
  • Rates include meals on board, activities and car service from/to Hiroshima Airport or Fukuyama Station. Except for rare bottles of wine and other expensive menu items, drinks on board are also included.
  • Activities may be changed depending on weather and sea conditions. Guntû crews will tell you details when you get onboard.
  • Please note that there are no cabins compatible with wheelchairs. If you use a wheelchair, please inform us when you make a reservation.
  • Please note that the use of electric-powered wheelchairs and electric carts on board is prohibited.
  • If you will bring any medical equipment, please inform us when you make a reservation.

About Cancellations

  • If you shorten the reserved course after the point when a cancellation fee is incurred, or if you change to a room type for which the tour fee will be reduced, the prescribed cancellation charge will be applied to the difference. Please check the Tour Conditions for the cancellation policy.
  • Change of passengers: It is possible to change the passenger name for up to one person per room after the point when the cancellation fee described in the Tour Conditions will be incurred, only when you request and we agree to the change. In that case, we will charge a commission fee of JPY 10,000. In addition, if there are other arrangements such as optional tours, we will charge the actual expenses incurred due to the change of passenger.

Others

  • The photos used in the brochures and other documents are images for illustration purposes and are not a guarantee that guests will visit the places shown.
  • There is a possibility that a member of the media may board the ship for coverage for television, magazines, or other outlets without notice.

Travel Company

Setouchi Cruise, Inc. guntû
Travel Agency No. 2-445 registered by the governor of Hiroshima Prefecture

Address
1364-6 Urasaki-cho, Onomichi, Hiroshima, 720-0051 Japan

From your reservation to departure

You can make a reservation online, by email or by telephone.
*Please note that guntû requires passengers to be at least 15 years of age at the time of departure. Passengers under the age of 20 must board together with a guardian.

Reservation Procedure

For online reservations, please go to the RESERVATION page. For reservations by e-mail or by telephone, please contact our reservations office.

Email
info-en@guntu.jp
Tel
+81-3-6823-6055
Business Hours
10:00 a.m. – 6:00 p.m. JST (except Sundays, public holidays, New Year’s holidays)

Payments can be made by credit card (lump-sum payment) or bank transfer. A payment bill will be sent by e-mail or mail within 3 business days after receiving the reservation. Please make the payment by the due date.

The Process for WEB Booking

For your booking please press 'Reservation' in the Tour Calendar.

For the final confirmation before the boarding date

We will send or email the final Itinerary that shows the meeting place and time, your boarding pass, a guidebook by two weeks before your boarding date. We will make a phone call or email you by 7 days prior to your boarding date to confirm your transfer from JR Fukuyama Station or Hiroshima Airport, boarding time, health status, etc.. Please let us know if you have any questions or requests for such as spa reservations.

The departure day

Please come to Bella Vista Marina. Please note that we offer car services from Hiroshima Airport or JR Fukuyama Station. As a rule, each piece of luggage must have linear dimensions measuring no more than 2 meters (sum of length, width and height), and must weigh no more than 30 kg.

Q&A

About payment

  • Is the tax included in the rate?
    Yes, it is included.
  • Are there rooms for three or more people?
    Each room has a capacity of two persons, and there are no connecting rooms. If you make reservations for a group of three people, please reserve two or three rooms.
  • Can wheelchairs be used onboard? Are there barrier-free rooms?
    Wheelchairs cannot be brought aboard. Because there are many steps on the ship, we are unable to accept reservations for customers who cannot walk independently. In addition, there are no barrier-free rooms.
  • I want to book a room for my parents on guntû. Is it possible to make a reservation for a third party?
    Third-party reservations cannot be made via online booking. Please contact us directly.
    Tel
    +81-3-6823-6055
    Email
    info-en@guntu.jp
    Business Hours
    10:00 a.m. – 6:00 p.m. JST (except Sundays, public holidays, New Year’s holidays)
  • Is it possible to issue a receipt?
    Yes. Please make a request by email or phone.
    Tel
    +81-3-6823-6055
    Email
    info-en@guntu.jp
    Business Hours
    10:00 a.m. – 6:00 p.m. JST (except Sundays, public holidays, New Year’s holidays)
  • Is it necessary to submit copies of passports?
    We ask that foreign guests submit copies of their passports when reservations are made.
  • In the event that a cruise is suspended due to typhoon, natural disaster or other events, how will the tour fee be refunded?
    In case of cruise suspension, we will inform the person who made the reservation by the day before departure. We will refund the full tour fee.

About online reservations

  • I did not receive a confirmation email.
    The confirmation may be automatically sorted to the spam mail folder. Please check your email settings and make sure that they allow for reception of messages from for confirmation messages and for other contact.
  • Can I change or cancel a reservation online?
    Once the reservation has been completed, You can not change (cancel) your booking on the website.
    Please contact us directly by email or phone call.
    Email
    info-en@guntu.jp
    Tel
    +81-3-6823-6055
    Business Hours
    10:00 a.m. – 6:00 p.m. JST (except Sundays, public holidays, New Year’s holidays)
  • Is it possible to pay in installments when paying by credit card?
    Credit card payments cannot be made in installments.
  • What credit cards can be used?
    In Japan, JCB, VISA, Master and American Express can be used. For overseas cardholders, we accept major credit cards from each country.
  • When is the date of credit card processing?
    If you make an online reservation, payment information will be sent to the credit card company at the end of the month. Please inquire to your credit card company regarding the details of payment processing.
  • Can I make online reservations to stay at Bella Vista Spa & Marina Onomichi for the night before or after a guntû cruise?
    Bella Vista reservations cannot be made on our website, so please contact us by phone or email for additional arrangements.
    Tel
    +81-3-6823-6055
    Email
    info-en@guntu.jp
    Business Hours
    10:00 a.m. – 6:00 p.m. JST (except Sundays, public holidays, New Year’s holidays)