Thank you for your ongoing support of guntû.
For our tours scheduled to take place after July, we will prioritize the health and safety of our guests and crew by further strengthening our hygiene management onboard the ship, as well as in the Setouchi Lounge and our vehicles used for transfer services. As necessary, we will reassess the constantly changing situation. Please be aware that depending on the circumstances, there is a possibility that the tour will be cancelled suddenly.
1. Boarding conditions
In light of the control measures implemented by the Ministry of Foreign Affairs to limit the spread of the COVID-19 coronavirus, passengers, as well as accompanying family members and travelers, will be unable to board guntû if you fall under the following conditions.
A）Traveled abroad (including transit through airports and other facilities) within 14 days prior to the date of embarkation.
B）Close contact with a person(s) who traveled abroad within 14 days prior to the date of embarkation, or a person(s) who has been infected by the coronavirus.
* Contact without necessary infection prevention measures, and/or contact in person (live together/extended contact). *Excluding temporary contact within public areas, such as transportation
C）Have had a temperature of 37.5℃/99.5℉ or greater and/or flu symptoms inclusive of but not limited to; coughing, sore throat, difficulty breathing, and chest pains within 14 days prior to the date of embarkation.
*For those who fall under A･B･C, we will NOT charge cancellation fees. Accommodation and transportation fees will be at your expense.
*Foreign nationals residing in Japan who do not fall under A･B･C will be requested to submit a copy of your Residence (Zairyu) Card in advance.
2. On day of departure
After arriving at Setouchi Lounge, you will be asked to write a health declaration card and to have your temperature measured. Temperatures will be taken 90 minutes prior to boarding (e.g. start taking body temperatures from 13:30 if the boarding time is 15:00). If your result is more than 37.5℃/99.5℉, you and your fellow traveler(s) will not be permitted to travel with us. We will not charge you a cancellation fee but accommodation and transportation fees will be at your expense. Our guests must disinfect their hands with alcohol-based disinfectant before boarding.
3. If you start to feel sick while on board or notice any irregular symptoms
Please alert our crew as soon as possible if you feel sick while on board. Depending on circumstances, you may be quarantined or escorted to disembarkation at the nearest port.
4. Enhancing hygiene and cleanliness onboard guntû
We will sanitize public areas such as handrails and elevator frequently. In addition, hand disinfectant will be made available at various places around the ship. The book and magazine service on board will be suspended.
Reservations will be required to maintain social distance. We will reconfigure our Dining Room to create more space between each guest, and will temporarily suspend buffet services.
We will open gym, communal baths and treatment rooms. However, some treatments may not be available.
Please disinfect your hands when you return from off-ship activities. Activities on board/on shore may be subject to change or cancellation depending on the situation.
In principle, we do not allow visitors to board. For authorized people who need to be on board for business purposes, we will carry out the same procedures described in (1) and (2).
Our crew members will carry out the procedures described in (1) and (2) in the same manner as guests. On-duty crew are required to conduct twice-daily temperature checks and health checks. Crew members may wear gloves and masks during service depending on circumstances.
7. To guests
Please wash your hands with soap frequently and use sanitizer provided to sanitize your hands. Disposable masks will be added as one of the in-room amenities. Please wear a mask in public except when you are eating or taking a bath. The number of masks is limited, therefore we recommend that you also bring own masks (masks are not for sale on board). If you are looking for more information concerning the COVID-19 coronavirus, please check the webpage: https://www.mhlw.go.jp/english/
If you have any questions, please do not hesitate to contact guntû Desk.
Thank you for your cooperation and understanding.
Setouchi Cruise, Inc.